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JJsHouse UK - Bridesmaid dresses made badly & do not fit
JJsHouse UK - Bridesmaid dresses made badly & do not fit
Update by user May 22, 2022

Company fixed the issue and I have been provided with full refund. JJs house replied to my email and, after a fewback-and-forth emails, I was offered a refund option subject to returning the items. This I did and the refund has been received.It’s just a shame that it was so difficult to locate a method to request a refund and they have no customer service telephone number to call (well, none that I could find that actually connects).I was pleasantly surprised!.

Original review posted by user Apr 22, 2022
We have tried contacting JJs house via phone (but no connection using UK number), also via a message using a customer feedback form but no response and also via an email - again no response. Below is my message to them: On behalf of my future daughter-in-law, I ordered...
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Resolved
ID
#3505850 Review #3505850 is a subjective opinion of poster.
Location
Lymm, England

Refund

JJsHouse UK - Refund
JJsHouse UK - Refund
Return a item impossible!! Speak to someone impossible!!! Speak on a chat to a machine they want your bank details !!! Received a dress on sale too big, too long, came inside out . Obviously had been tryed on and returned,item number 204252**** need return slip , will stop buy now pay later had enough,

User's recommendation: Would not.

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ID
#3731238 Review #3731238 is a subjective opinion of poster.
Location
Hamilton, Scotland
Pros
  • Items look nice in the pictures
  • Refund
  • Completely disatisfied
Cons
  • Lack of customer contact
  • Want my refund back

Bad communication with customer service, item not delivered

Order not delivered, took them 3 days to check the status of delivery and still they didnt had an answer, the phone number is not available, they answer the email very slowly. Never again order from this company.
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ID
#3704111 Review #3704111 is a subjective opinion of poster.
Pros
  • Items look nice in the pictures
Cons
  • Dresses look cheap

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New Reviewer

Complaint

JJsHouse UK - Complaint
took money no stuff has arrived I have called but no answer and I have order a dress and shoes and my order is 390907**** can you let me know when it will arrive and it should have arrived between the 15th to 21st but and I tried to ring a number customer service but no answer and if you can let me know when it will arrive I need it by the 1st July
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ID
#3692025 Review #3692025 is a subjective opinion of poster.
Location
Luton, England
Preferred solution
Deliver product or service ordered
New Reviewer

Trying to get in contact is horrendous

Trying to return item not easily able to call number bbbbbaaaaaffffftttttiiiigdjjjftvvvtfhfdssfghjgcfghhvcdddfcgggffvhhhg
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ID
#3677164 Review #3677164 is a subjective opinion of poster.
Loss
$285
Preferred solution
Full refund

To make a return

I still can't make a review because I still can't get it to work when it asks for me to show what I want to send back it won't allow.

User's recommendation: Crap.

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ID
#3656683 Review #3656683 is a subjective opinion of poster.
Location
Ashford, England
New Reviewer

Return a dress

I can't change my forgotten email password tried contacting customer service wrong number on contact page. Please all I want to do is return an item.
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ID
#3633609 Review #3633609 is a subjective opinion of poster.
Location
Leeds, England
Preferred solution
Full refund

I want to return a dress

i have ordered a dress in the wrong size and i would like to send it back, i really liked the design of the dress however it is not the correct size for me .

User's recommendation: order in the correct size.

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ID
#3615083 Review #3615083 is a subjective opinion of poster.
Location
Walthamstow, England

Did respond to my enquiry.

Looking forward to receiving the dresses next week ready for my the prom! Beautiful dresses on website.
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ID
#3612233 Review #3612233 is a subjective opinion of poster.
Location
Olivers Mount, England

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New Reviewer

Delivery

Hello, I was just enquiring about the delivery date on the package I just recently ordered. I wanted to ensure the delivery date is correct which is the 7th to the 13th of June as I have an event on the 15th of June where I require the dress I ordered. I was looking to see the abailability to make my parcel a priority shipping. Please get back to me asap on this to know if this is possible. Thanks.
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ID
#3604739 Review #3604739 is a subjective opinion of poster.
Location
Stoke Newington, England
Preferred solution
Deliver product or service ordered
New Reviewer

Order completely messed up

Ordered my prom dress thinking I was getting a classical pink dress, it came and as I opened the box I saw the colour was completely wrong and it was putple. I know I ordered the right colour because I ordered swatches before hand. Got my size and it was way too big and falling off my shoulders, the boldest was not at all like the picture and I was very disappointed. I tryed to call to return it and no one answered.DO NOT ORDER FROM HERE. Now I'm stuck with a £200 dress I can't return and no dress for prom.

User's recommendation: NEVER ORDER FROM HERE.

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ID
#3593283 Review #3593283 is a subjective opinion of poster.
Location
Dartford, England

Return fwhich I have never received a code

Still cannot contact them the number passed on is unobtainable so no joy! not sure what will follow on now will see
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ID
#3583636 Review #3583636 is a subjective opinion of poster.
Location
Carlisle, England

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New Reviewer

Return dress for full refund

ordered dress approx 18/03/22 for Miss Abi Hayward, it arrived early April. Since then I have been trying to contact you about returning the dress as it is to small. I have tried many times to email you, phone you as well, phone unobtainable...can you please reply so that this can be sorted out. Sue Murray
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ID
#3580380 Review #3580380 is a subjective opinion of poster.
Location
Bicester, England
Preferred solution
Full refund
New Reviewer

To ask about a refund

Have been trying unsuccessfully to reach customer services by phone concerning a refund for 2 dresses which do not fit. Also can I add "passed off"is a somewhat unprofessional name ( even though is probably apt.
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ID
#3558222 Review #3558222 is a subjective opinion of poster.
Location
Thornaby-On-Tees, England

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Verified Reviewer
New Reviewer

Goods ARRIVING TOO LATE!

I entered the date of the wedding when I ordered this dress. You assured me it would be delivered in April. You are now saying it will arrive on May 5th - THE DAY OF THE WEDDING. I demand this item is either shipped by high priority TODAY or you issue me with a full refund.

User's recommendation: Beware of this company.

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ID
#3497884 Review #3497884 is a subjective opinion of poster.
Location
Dublin, Leinster
New Reviewer

I have not received my dress

JJsHouse UK - I have not received my dress
JJsHouse UK - I have not received my dress
I can not get in touch with anyone and am worried about my dress I want a refund as it was supposed to be delivered by 19 March and still not here and I cant speak with anyone
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ID
#3467884 Review #3467884 is a subjective opinion of poster.
Location
Edinburgh, Scotland
Preferred solution
Full refund

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