JJsHouse UK
JJsHouse UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse UK has a 1.8 star rating from 75 reviews and widespread dissatisfaction, with many customers reporting slow delivery, poor quality, and unresolved refund requests.
Positive Feedback
Items often match website photos and some customers found nice dresses; a few reports show successful refunds or acceptable products.
Negative Feedback / Risk Areas
- Frequent JJsHouse UK customer complaints about returns and lack of a working customer service phone line.
- Repeated reports of delayed or missing deliveries and unclear billing or unexplained charges.
- Many customers report withheld refunds or difficult refund processes and hidden fees.
Key Takeaways for Future Customers
- Check recent JJsHouse UK reviews before ordering and be prepared for difficult returns and refund resolution.
- Expect to contact customer service via email only and verify billing statements carefully.
- Allow extra time for delivery and document all communications if you need a refund or return.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JJsHouse UK has a 1.8 star rating from 75 reviews and widespread dissatisfaction, with many customers reporting slow delivery, poor quality, and unresolved refund requests.
Positive Feedback
Items often match website photos and some customers found nice dresses; a few reports show successful refunds or acceptable products.
Negative Feedback / Risk Areas
- Frequent JJsHouse UK customer complaints about returns and lack of a working customer service phone line.
- Repeated reports of delayed or missing deliveries and unclear billing or unexplained charges.
- Many customers report withheld refunds or difficult refund processes and hidden fees.
Key Takeaways for Future Customers
- Check recent JJsHouse UK reviews before ordering and be prepared for difficult returns and refund resolution.
- Expect to contact customer service via email only and verify billing statements carefully.
- Allow extra time for delivery and document all communications if you need a refund or return.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manchester, England
Horrendous!Appealing!
Messages backwards and forwards Cannot get into website absolutely awful. No real help.
System just awful. No human contact. No phone numbers.
Assume they just hope you give up and don't return the item! Will be going legal!
- No pros
- All cons
Preferred solution: Full refund
User's recommendation: Don't buy from jjs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Craigavon, Armagh City Banbridge And Craigavon
Struggling to make a return
Struggling to return an item
Purchased for a wedding.
Item does not fit and I require a refund.
Getting quite frustrated
- No invoice or returns labels
Preferred solution: Full refund
User's recommendation: Not at all
Alton, Hampshire
Booking at store
Telephone disconnected trying to book appointment at store .
Im a bit disappointed as dont want wasted trip to london
User's recommendation: Need a working phonemline
Return
I have not been contacted by them after two emails to arrange a return. The item was not a true size, not the correct color, and about 12 inches too long. I've asked for a prepaid return label, and there has been no response!
- Not contactable
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to speak to anyone and no one giving me an explanation why £450 was taken out of my account
I have paid for my order and have confirmed with my bank that money was taken out £450 and JJS House send me an email asking me to complete my order that they were not able to take money out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with order
My wedding is in a week and a half. This order took 2 weeks to come in the post, which is fine, but then it came with different sized pearls - one of them wouldn't even fit into a child's ankle.
Unless a blind person was packaging this, it's not reasonable at all to make such an obvious error. And now I'm too close to my wedding, but I still need the same length of the pearls!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chichester, England
Refund
Over a month ago, I returned fuchsia satin shoes to the address on the parcel, which is CZNE Express, Unit 7, River Gardens Business Centre, Spur Rd, Feltham, Middx, please TE14 DSN. They were too tight. I've contacted you three times about this refund.
- Good service with dresses
- Good selection
Preferred solution: Full refund
Preston, Lancashire
Return
There is no way to speak to anybody , this is frustrating
Ive quite a few dresses to return and I just cant get through to anyone, one of the dresses I have to return I cant find a return label
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
I ordered 721637**** Size 24
Payment order 109921****
I have been billed by clear pay £58
This order was cancelled by your self as you didn't receive 1st payment
I then re ordered Size 22 order 940259**** of which you have received £52.37
Mrs Carol worrall
36 curtis way osbaston nuneaton. Warwickshire Cv13 0ex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBridesmaid dress colour is not the same as the other despite it being the same colour I ordered
Tried to call the number and it's not recognized! I had to return a dress as it was the wrong size, and I ordered another one, but this is now a different color from the other bridesmaid dresses. Please call me back to resolve this.
Preferred solution: I would like to get the same colour dress as the other 3 I have ordered
I can’t track my delivery
I ordered a dress and it wont let me track it,
My email is
hayleymitchard@***.com
Ive downloaded the app and cant see no delivery status
User's recommendation: Don’t know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still waiting delivery date confirmation received 18.04.25
Company fixed the issue and I have been provided with apology. You delivered my order on Thursday on 1st May 2025.
Chasing my order no 042201**** guest wedding dress Mrs Bailey 1, Church Hill Rise Bromham Chippenham Wiltshire SN152JS I have not seen an E mail fromYou re delivery date???
Arnhem, Gelderland
I did not received my parcel
The company needs to send me the name of the carrier or they need to contact the carrier and find out where (adres) the parcel is delivered.
I order a wedding suit but everything else is okay Just suit blazer is too long
I cannot call the customer service number and I have a problem the wedding of my friends is on the 17th of May and I receive my suit yesterday but the blazer of the suit the arms are too long so I just want to know how to so this out and how to return the blazer so I can get the correct size I am 42 short can someone respond to me as soon as possible or call me back 074 9802 **** it what size l so think maybe medium suit jacket will fit me well my customer referend number order is754590****
User's recommendation: The customer referend number is754590****
Enquire
I would like to speak to someone regarding the final amount if I keep a dress from try before buy. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a dress in the wrong colour
I ordered the item 2 times by mistake I would like to cancel one of the orders plz , I got two payments on kalam which I only want one item to pay over 3 payments
Preferred solution: Full refund
Brands Related to JJsHouse UK
JJsHouse
“I was told I was going to receive my order on December 15,2025 and I still havent received it! I need it...“
JJsHouse Australia
“Wanted to speak to someone and then told me I had to pay $2 but when I went to PayPal wanted to charge...“
JJsHouse France
“Je n'arrive pas à imprimer mes étiquettes de retour si vous pouviez me les envoyer par mail svp...“
Companies Similar to JJsHouse UK
UK MillyBridal
Laveliya
“ordered 2 dresses, both same size per my measurements, asked for a return. hated the dresses, one was...“
Birdy Grey
“I purchased a dress from Birdie Gray for my best friend's wedding, with the understanding that I could...“
June Bridals
“Sleeves are not see-through lace and not what is in the picture - not what I ordered!!! Now they don't...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.